Francis Collision Centre Reviews
Such a easy process! I thought it was going to take months to fix my bumper they got my car out within a week! I appreciate the two lady’s up front, so nice and informative!
Great costumer service..clean and professional.I always hear good things about this place.They will help you in any way they can.
Great experience. Felt right at home with all the employees. Jesse was very easy to work with and i highly recommend anyone to go here,
Francis collision is the best at what they do. In 2005 my brand new Monte Carlo was hit in the side panel very bad. So my insurance recommend Francis Collision to fix my car. After they had my car for a week, the damages on my car looked like it never had a scratch on it at all!
I am very satisfied with my experience at Francis Auto Collision. The ladies at the front desk have exceptional customer service. I appreciate the constant updates in regard to the status of my vehicle. Juanita was very kind and professional throughout the whole process. Kevin was super friendly and made me feel very comfortable in knowing that my vehicle was repaired correctly, and back in top tier shape like it was before my accident occurred. I highly recommend Francis Auto Collision 10/10
Francis Collision has the most courteous and friendly staff that I have ever done business. They also do excellent work i a very timely manner. We will be taking all of our cars to them.
Buen lugar para arreglar tu auto el tiempo ha sido excelente no tuve que esperar mucho para la entrega de mi auto
I took my truck here to be repaired about six months ago. They are very professional and the work his high quality. I wouldn't trust any one else to do my repairs.
We had the best experience here! They got us in and out very quickly! Everyone was super friendly and were working hard to provide great customer service! I would highly recommend using this place when need arises!!!
Francis Collision kept me updated on the status of my truck repair. The work was on time and was done right. Very happy with the service and work performed.
On Friday morning after Thanksgiving, my Honda was robbed of its catalytic Converter. Francis Collision Centre was amazing! They promised the car in four days and were finished a day early. They are kind, friendly and most of all feel cared for. I highly recommend them for any damages done to your car. They are great!
Best customer service I have had. My appointment time was respected and all my questions were answered. They were prompt and had my car ready that same week and it looks AMAZING! Like nothing ever happened. Great service.
There very good on updates. Work came out good. I have a before and after pic of the damages and repairs.
Everyone here is very kind. My insurance has brought me here twice and it was a great experience each time. They kept me updated on the progress of my car throughout the process and when I got my car back it was in great condition. so happy with their service!!!
Great team of worker. Very professional and they call you evertime you car gets moved to. Different stage of repairs . Kevin helped out and answered all my questions in a professional manner. Highly recommend this business *77365AH
I got into a car accident and right away knew where I’d take my car. To Francis Collision! They did such a wonderful job the first time I knew I’d always go back to them!! Totally recommend!
Great friendly customer service! Got my car back in a timely manner with daily txt message updates! Lifetime warranty on all of their work....highly recommended! Plus we got a free T-shirt 😁
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
My car's repairs were done in a week's time. It's very stressful to have to be in the situation of car repair but the people were nice and sympathetic. Would definitely go back if needed (let's just hope I don't need it).
My catalytic converter was stolen on December 16, they towed the same day! Took a little longer because of the holidays but they were very professional. Would definitely recommend
I really appreciate how kind everyone was in office. The gentleman that helped most with my truck is beyond amazing. KEVIN made sure I understood the process every step of the way, and made regular calls just to keep me updated(as well as the ladies in office). I never had to wonder what was going on because he was on it. Shout out to Kevin, you are amazing.
Great customer service. Everyone is super friendly. Work completion time was relatively fast and they notified me everyday via text and voicemail letting me know the status. The end result was amazing. Quality work and they detailed my car inside and out before I picked it up.
Great people to work with from start to finish. Kept us constantly updated on the progress and our car looks great. Thanks!
Had my car fixed here within a week they got it done. They took care of contacting the insurance renting a car for me they helped out a lot. Would really recommend.
I have used Francis Collision for my cars on three occasions and each time, their work and service has exceeded my expectations. The most recent was on my 2020 Hyundai Palisade liftgate. This was not an insurance claim so Juanita, Bernadette, and Audra in the office were very detailed and thorough, explaining all of the paperwork from drop-off to pick-up so that everything was clear, avoiding any misunderstanding. My project manager Kevin was just as professional, thorough, and concientous in his inspection of the damages on my vehicle. His estimate of time needed to complete the repairs was 10 work days but that it could take longer depending on what they found once they removed the liftgate. He only went over that time frame by one day but only because one area of repair on the trim didn't measure up to his standard so he wanted to take the time to make sure I would be happy with all of the work done. I received regular updates on the status of my vehicle's repairs right down to when it was ready to pick up. When the time came to pick up my vehicle, there were no surprises with the cost of repairs either. I wasn't unable to drive in on my own or get a ride due to family circumstances so Juanita arranged for their employee Sean to pick me up. Sean was prompt, respectful, and very pleasant to talk to. I give Francis Collision and it's entire team 5 stars. While I hope I never need their services again, I know I can rely on them to do the best work possible!
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
Kevin at Francis Collision Center did a fantastic job on my car repairs. Communication was clear and concise. I will choose his services again in the future.
I took my vehicle to Francis Collision Centre and the Estimator, Kevin Iskandar, was very helpful! From the start and to the end of the process, he was professional. The work done on my vehicle was excellent. Could not have been any better.
I am beyond pleased with the service I received from Francis Collision Centre! The side of my car was swiped so it had a pretty good amount of damage to it, my Geico insurance referred me here and I couldn’t be more happier! Francis Collision Centre had my car for a short two weeks and I just picked it up today! I was pleasantly surprised by how welcoming and friendly the front desk and overall staff was! In addition, the office was very clean and organized, I felt very comfortable being there. When it was ready to be picked up it looked brand new! They even washed it for me! The consistent updates on how my car was coming along was also huge plus! I couldn’t be more happier with Francis Collision Centre, they are definitely my go to from now on! I highly recommend!
Great front desk and reception staff. I was able to process my claim in no time! This is big because the last thing you wanna have to deal with is complicated insurance claim process on top of your on going issues with the vehicle itself!👌
Great Service, Friendly Staff and very Professional. They made my baby(truck) new again!! They were fast and kept us updated along the way. I highly recommend them!
Went to Francis Collision after my front grill fell off due to a small piece of my front bumper breaking on a road trip. They were quick to respond and incredibly helpful. Amazing customer service. They got me in and gave me an estimate within the week and got me on the schedule in the next few weeks. Front bumper and grill look seamless thanks to their great work!
Kevin Iskandar is excellent estimator he goes far and beyond for the customrt satisfaction hope to worl with him next tome and i highly recommend him under francis collision hes the best
My car was taken good care of and was done only one day after day thought might. The office personnel were very knowledgeable and respectful. I would recommend Francis collision center to anyone who needed work done on their car. Thank you By the way, they found out where all the pictures came from on the wall that was interesting
Kevin Iskandar Excellent customer service_ Kevin answered all questions and concerns professionally & also kept me updated week to week about my car repairs.
We always go to Francis Collision center, they have a great customer service and a really good job. My car look like nothing happened.
Absolutely happy with the results of my car. It looks brand new, like it’s never been touched. The staff was so friendly and answered any questions I had. They always kept me updated on the progress of my car. I took my car in Tuesday and got it back Friday. I’d recommend FCC to anyone.
They do quality work in a timely manner. They are friendly and courteous and keep you updated every couple of days. My truck looked brand new when they were done.
Was referred to by my sister. Staff was friendly and my car was ready within the estimated time. A little bonus they vacuumed my car, made my day!
I have known the Francis family for many years. Their reputation for thorough, quality work is known throughout the community. Their team of auto mechanics and repairmen are true experts. They have the experience that people crave when it comes to their vehicles. I would trust them completely to work on my vehicle and the vehicles of my husband and children.
Thank you soo much for all your help..you guys made my car look new again..everyone was super nice and they always kept me informed of their progress
Juanita was so helpful and communicative and has great customer service! Thankyou for the service 🙂
5 stars for francis collision centre they had my car in and out and Susan was wonderful to work with I really appreciated all of her great update everyday
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
Had my car broken in to three times twice they stole it and went on and messed up my windshild. Got all my repairs done each time here and they were able to detail the inside because who knows what they were doing in my car. Thanks for the attention to details.
It's a collision repair shop. What do you expect? Lol! Ladies at the front desk were very knowledgeable and welcoming. Nothing but smiles. The mechanics were also extremely thorough in explaining the estimate. Though not necessary, I thought the phone calls providing constant updates were very beneficial.
We were in a car accident and our insurance asked if we’d like for them to recommend a place to have our car fixed and they sent us to Francis Collision centre. I can not be more happy. They did an amazing job on my car. Looks like new again. Everyone is very nice, friendly and helpful. While my car was at there shop they made sure to keep in contact with me and let me know how my car was coming along. I was also receiving text messages as to what was being done to my car and when it would be ready. I would definitely recommend this place.
Friendly Staff, Fast Service They Got My Car Done Before The Estimated Date Highly Recommend
Took my car in last week for repairs, when I picked it up on Friday I noticed some scratches on the roof that were not there when I took it in, so showed it to Jesse and he said no problem, bring it in next week and I'll take care of it. Took it in on Tues. and 4 hrs later they had it done, perfectly. I have been using Francis for over 20 years and have always been perfectly satisfied with their work and any follow up, if their was any questions. I would not hesitate to recommend them to any of my friends, knowing that they will step up to satisfy the customer. My thanks especially to Matt, Jesse and the girls at the front desk.--Job well done!!!
They took great care of my suby. She looks amazing. Thank you!! Oh and bonus: you get a free shirt as a thank you for being a customer. ⭐️⭐️⭐️⭐️⭐️
Thank you so much for doing the work you said you would do, when you said you would do it and then going over and above by washing the car. A special thank you to Jesse Settle for helping me. It’s so hard when a brand new car gets injured!
They did a great job repairing my vehicle, as well as did it in a timely manner. They were amazing with keeping me updated on my vehicles status and I got it back within 2 weeks!
Took my 2015 kia optima in to be fixed, they were friendly and fast. Everyone from the front desk to the body collision people were so nice. I will be back and recommend them to everyone . Oh and I also got a parting gift.🥰👍🏾
They fixed my truck the right way and even went above by touching up an area that wasn't on the estimate. The staff was also very easy to deal with, always had a smile and warm greeting. I would recommend them to anyone who wants their car fixed the right and timely way.
Strait forward system drop car off have rent a car waiting at shop. plenty of communication informing me of status of repair. Final body work looks like brand new!
Great customer service and work! Easy to work with team and the best quality they have is their ability to communicate with customer clearly and in a timely manner. Very satisfied with their body work on my new highlander. They definitely seem to put the customer first!
They are as fast as they can be. I see that they have a lot of business and they accommodate as fast as they can. Their work is backed by a 100% guarantee as long as you own the vehicle. Now that's got to mean something.
They made my car looking brand new again! I was worried about how it would turn out but you can’t even tell my car was damaged! They also finished my car earlier than expected too!
Getting an estimate was easy. The repairs look amazing. My car looks like it was never damaged. Beautiful work!
Everyone was super helpful and kind. I never felt uncomfortable or like I didn’t know what was going on with my vehicle. They even had it ready for pickup 13 days earlier than expected!
they have worked on my cars 4 times. I have always been treated great and they do awesome work
Every person I dealt with was friendly, helpful, and focused on meeting my needs. Very thorough work, and finished two weeks early. Only good to say about them.
We have used Francis Collision more times than I would like to remember. They always have given us excellent service. I refer anyone that needs repair to them and would not take our cars to anyone else for repair, they are the best and do wonderful work, thank
Awesome place to get vehicle fixed. They also wash your vehicle when they’re done fixing it… Excellent customer service. The young ladies in the front are awesome!!
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
Francis does an excellent job in all aspects of the repair. Their communication is outstanding!
great job on fixing my wife 2018 Chevrolet Equinox. cant asked for anything better. thank you Frances collision for a great job!
I’ve been here several times. Of course not my fault at all. Every time I come in, the staff is friendly, warm, courteous and inviting. It was my pleasure-doing business with you guys. My car looks Great! Thank you. See you soon 😉
The receptionist were professional and friendly and had great personality and communication skill. They also speak Spanish. I don't but I've been in Fresno long enough to recognize the language. Lol. We brought our car in on the 20th of November and received the cars back Dec 3rd. Not counting Thanks giving and Black friday (cause no professionals work those days) it was only in a little over a week. They also made the process really easy! 5/5 would get rear ended again!
great service, friendly staff, easy to work with. set up my rental pickup and dropoff. their work is great.
They were AWESOME!!! They let you know what's going on with your vehicle status!!! Super easy to deal with the staff is great! If you need repairs for an accident this is the place to go. 5 star service and they really do understand what "customer service" means!
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot). Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good. Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
I cannot stop saying how much I absolutely love Francis Collision Center and their team! Wonderful mechanics, cool as heck, ladies at front desk are super nice, helpful and personable. If I ever need repairs, I know I can trust/rely on them, and always will. They will treat your vehicle, like it was their own and if there is any issue after you receive your car back, they fix it quick. I called and was asked if I could bring it in at that exact moment, it was only a very minor, unimportant issue but they treated it with urgency and I simply love it. Thank you Francis!! And thank you for my shirt! That was awesome as well 🥰 the extent of damage done to my vehicle, I thought it would never see the road again, cosmetic was nothing, it was all under the car that was jacked.