Francis Collision Centre Reviews
My experience with Francis Collision Center was a very GOOD one. When I was rear ended on December 3rd, my car was fixed by this repair center and my car looks better than it did before the accident. From dropping my car off, to obtaining a rental car, to consistent texts updating me on the status of my car repair, I can say that this experience was a VERY NON STRESSFUL one. I got my car back on December 26th. Thank you so much Francis Collision Centre.
I appreciated the prompt help and professionalism they gave me, my car was fixed with a smooth transition. �
Gave consistent updates on my vehicle repair process to keep me in the loop. Received my vehicle back in perfect condition, like nothing ever was damaged. Even washed n vacuumed! Though I hope not to need another vehicle repair, but if I do, this is the place to go.
This was our first time using Francis Collision Centre and to tell you the truth, we were a little concerned about the whole process (having never had to go through this before). The Customer Service team at the front desk made us feel right at home and between the service technicians and the insurance people, we felt confident that we were leaving our car in the right hands. Within a week we got our car back and WOW! it looks like nothing ever happened to it! Simply an amazing job and (knock on wood) if this ever happens again, we will be going back to Francis Collision!
This was my first time using Fancis Collision Centre and I must say I was very impressed! Everyone working in the office was polite and got me in and out in a timely manner. A special thanks to Spencer who helped with all the paperwork. My car looks brand new !! Thanks again guys! =^-^=
Great experience. Felt right at home with all the employees. Jesse was very easy to work with and i highly recommend anyone to go here,
I am very satisfied with my experience at Francis Auto Collision. The ladies at the front desk have exceptional customer service. I appreciate the constant updates in regard to the status of my vehicle. Juanita was very kind and professional throughout the whole process. Kevin was super friendly and made me feel very comfortable in knowing that my vehicle was repaired correctly, and back in top tier shape like it was before my accident occurred. I highly recommend Francis Auto Collision 10/10
They are all friendly and helpful and do quality work and walk through the process also text updates which was really nice. great job on my 2016 honda perfect paint match. Thank you
My car's repairs were done in a week's time. It's very stressful to have to be in the situation of car repair but the people were nice and sympathetic. Would definitely go back if needed (let's just hope I don't need it).
Absolutely happy with the results of my car. It looks brand new, like it’s never been touched. The staff was so friendly and answered any questions I had. They always kept me updated on the progress of my car. I took my car in Tuesday and got it back Friday. I’d recommend FCC to anyone.
great job on fixing my wife 2018 Chevrolet Equinox. cant asked for anything better. thank you Frances collision for a great job!
I have an Audi Q5 that was rear ended. I worked with Justin Phister, who was very knowledgeable on my make and model and the facility kept me updated routinely while my car was being worked on. I was given a 2 week estimate for the work my car needed and my car was ready in the timeframe that was initially communicated to me. The office staff was very professional and kind. I cannot say enough good things about every single person I worked with at Francis Collision Centre. To top things off my car was detailed prior to me picking up my car. Great Service 10/10!!
My car got repaired here through the insurance and nothing out of my pocket. I had deep concerns that the estimated 1-2 weeks would take 2 or more weeks to repair. Mainly that the repairs weren’t coming out of my wallet, and the shop could take advantage by replacing parts if something could instead be repaired for example. This was speculation with no grounds for thinking that based on my experience here, but I worried nonetheless. Thankfully this was not the case and I got my car back in 6 days. My car was returned not in the same condition it was received. Dash cams unplugged and tilted downward, some napkins and receipts left on the passenger seat, and the mirrors changed. These are minor but worth noting. The repairs to the vehicle itself were great and no problem so far. Some parts and sensors behind the bumper, and a front bumper were repaired. All throughout the 6 days, they kept me updated through text and called to make sure I knew the status of the repairs on my vehicle. On a side note, the rental from enterprise provided by them was subpar and reeked of smoke. I’d like to thank Kevin for being professional and breaking things down on what they will be repairing.
Francis Collision Center has been my go to place for any auto body repair. I am impressed with their knowledge and their ability to make the repairs just right. I would recommend them and always do to friends or people I run into who have had an unfortunate accident. I give them 5 stars easily
Everyone was super helpful and kind. I never felt uncomfortable or like I didn’t know what was going on with my vehicle. They even had it ready for pickup 13 days earlier than expected!
I got into a car accident and right away knew where I’d take my car. To Francis Collision! They did such a wonderful job the first time I knew I’d always go back to them!! Totally recommend!
I was very happy with the work done on my car. Staff are friendly and professional. Would use this shop for any of my cars.
They were quick and fast! My truck looks brand new! You drop off And pick up a rental all in one place. They took all the pain out of not having my truck for a couple of weeks. Thank you mike! I was very happy with my experience at Francis collision. I’m giving you 10 ⭐️’s thanks again!! Best wishes from Ahmad Hernandez.
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
My recent experience with Francis collision center Was Excellent I love the one stop shop everybody in there Was so nice and helpful The ladies at the front desk Joe from Geico....The people in the shop ...Vince from Enterprise .... Just a wonderful experience....
I really appreciate how kind everyone was in office. The gentleman that helped most with my truck is beyond amazing. KEVIN made sure I understood the process every step of the way, and made regular calls just to keep me updated(as well as the ladies in office). I never had to wonder what was going on because he was on it. Shout out to Kevin, you are amazing.
We were in a car accident and our insurance asked if we’d like for them to recommend a place to have our car fixed and they sent us to Francis Collision centre. I can not be more happy. They did an amazing job on my car. Looks like new again. Everyone is very nice, friendly and helpful. While my car was at there shop they made sure to keep in contact with me and let me know how my car was coming along. I was also receiving text messages as to what was being done to my car and when it would be ready. I would definitely recommend this place.
We have used Francis Collision more times than I would like to remember. They always have given us excellent service. I refer anyone that needs repair to them and would not take our cars to anyone else for repair, they are the best and do wonderful work, thank
they have worked on my cars 4 times. I have always been treated great and they do awesome work
Thank you soo much for all your help..you guys made my car look new again..everyone was super nice and they always kept me informed of their progress
Awesome experience. I was rear ended and Francis Collision kept in touch with me along with My Geico rep at Francis Collision as they repaired the vehicle. They arranged for a nice rental like my vehicle and they were friendly to me through the whole process. The repair was perfect. I will always recommend them!! Thank you
Buen lugar para arreglar tu auto el tiempo ha sido excelente no tuve que esperar mucho para la entrega de mi auto
I love them! In the last couple months I have had to visit a few time through my insurance company for vandalism and also a small collision. They are super fast and reliable. When they give you a date of completion it is always on time or early. My experience has been very pleasant I would recommend to anyone I know ! They get the job done well and efficiently.
I am beyond pleased with the service I received from Francis Collision Centre! The side of my car was swiped so it had a pretty good amount of damage to it, my Geico insurance referred me here and I couldn’t be more happier! Francis Collision Centre had my car for a short two weeks and I just picked it up today! I was pleasantly surprised by how welcoming and friendly the front desk and overall staff was! In addition, the office was very clean and organized, I felt very comfortable being there. When it was ready to be picked up it looked brand new! They even washed it for me! The consistent updates on how my car was coming along was also huge plus! I couldn’t be more happier with Francis Collision Centre, they are definitely my go to from now on! I highly recommend!
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
They did a great job on getting my A6 Audi repaired thank you for taking the time to do it right
EXCEPTIONAL service and RESPECTFUL staff. Kudos to Juanita and rest of the staff for being so remarkable. Keep up with the good work and thank you for rejuvenating my car 🚘
highly recommnded. staff was very friendly and they did an amazing job on my 2015 Honda Civic SI
Love, love Francis Collision Center. Have taken three of our vehicles there and they do awesome quality work. Their staff is great and they are always contacting you on the progress of the vehicle. I wouldn't go anywhere else but Francis.
Kevin Iskandar is the guy! He made sure to kept open communication wlth me and kept me updated on my vehicle and its process . This has been a journey! But I am glad to have my car back! He is appreciated . And also Audra assisting me with my payment transaction she is such a gem
I just got my car back and considering all the damage it had I was very pleased with how it was restored back to brand new the way when I first bought it. The girl's at the front desk are very friendly and make you feel comfortable. This is a great place to have your car repaired.
They are very courteous and do excellent work, I’m very satisfied with their quality of work and service!
I’ve been in a few accidents from major to minor damage and I’ve always trusted my repairs to Francis Collision. They are fast, friendly, and do an amazing job. They will always be my first stop shop!
Great repair shop!! They have taken care of 2 of my vehicles after accidents. Excellent customer service from start to finish. Very helpful if you need to set up a rental car also!
Francis Collision Center repaired my truck, the workmanship was excellent. The staff was professional and courteous, I will recommend to anyone looking for auto body repair.
First of all I Have Geico Insurance So it was Extremely easy to use. Made an appointment with Geico for the estimate. When I got there is was quick & complete since Francis Collision has a section for Geico & Enterprise car rental. So its a 1 Stop Shop. 2nd Everyone was so friendly Especially the girls in front. 3rd It was done quickly, professionally & carries a lifetime warranty as long as I own my car.
Francis Collision Centre has been our go-to mechanic shop since we moved to Fresno a few years ago - and they never disappoint! Their partnerships with Geico Car Insurance and Enterprise Rentals make what would otherwise be a stressful time into a convenient way to get your vehicle fixed. Their staff is always very friendly and accommodating; willing to go above and beyond to help in any way they can in a timely manner. Plus, every visit you get a free classic car t-shirt of your choice! After an accident earlier this year and a pothole recently, I have gone to Francis twice this year and will continue to return to utilize their services in the future. 🚙
I had a great experience working with Francis Collision Centre. They did a great job on my truck! I highly recommended this shop to any one looking to get their car fixed.
The staff was extremely friendly and professional. They updated me with the status of my vehicle every day. My car looked amazing. I would highly recommend to family and friends.
Kevin Iskandar Excellent customer service_ Kevin answered all questions and concerns professionally & also kept me updated week to week about my car repairs.
Let me say that I am very pleased with this place. I've had two incidents where my insurance referred me to Francis Collision Centre and both times were great experiences. Staff , especially JAMES SANBORN my Adjuster, along with Ronnie (inspected my car at drop off), and Rosie (front desk) , are all very helpful and knowledgeable! They assist with getting Enterprise car rental if you should need so that's a plus!! The service to my car was perfect! I personally recommend people go to them when you need a job done. Great place.
Very professional service. Always called with updates and was able to check status online!
Excellent Service! Amazing staff and friendly environment. Loved how they kept me updated via texts, calls and emails throughout the repair process. 10/10
Unfortunately Ive had to take my vehicles to have them repaired due to accidents. Francis is top notch when it comes to repairs being done and getting my vehicles back in a timely manner. Definitely recommend them
Best customer service I have had. My appointment time was respected and all my questions were answered. They were prompt and had my car ready that same week and it looks AMAZING! Like nothing ever happened. Great service.
We always go to Francis Collision center, they have a great customer service and a really good job. My car look like nothing happened.
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
Francis Collision has the most courteous and friendly staff that I have ever done business. They also do excellent work i a very timely manner. We will be taking all of our cars to them.
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
Excellent customer service and they did a phenomenal job on my repairs. It looks like it was never in an accident
They were so professional during the entire process. My vehicle literally looks better than it did before the accident. They went out of their way to fix my car handles that had broken before the accident, matched the paint perfectly and even welded my back bumper that had prior damage so that it looked brand new. I would definitely reccomed and would come back in future if needed
Getting an estimate was easy. The repairs look amazing. My car looks like it was never damaged. Beautiful work!
I saw the job that this company did to my boyfriend's car and wow! His bumper was damaged due to being in an accident, but they repaired it with great customer service and in a timely manner. This place is very professional and we will refer back to it if anything ever happens again!
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
Francis collision was amazing. They had a really hard time with my insurance, but they didn't stop fighting for me. I an soo grateful for Juanita and the team special thanks to Kevin he was awesome
Received excellent service on my car repair. Great and regular and ongoing communication. Thr office staff and adjuster maintained great communication with us over the course of the month long repair.
Took my 2015 kia optima in to be fixed, they were friendly and fast. Everyone from the front desk to the body collision people were so nice. I will be back and recommend them to everyone . Oh and I also got a parting gift.🥰👍🏾
They did an awesome job on my car. Extremely friendly people and wonderful service! I will definitely refer them to my friends and family.
The Staff was very wonderful & helpful. They worked with me tremendously. Did not take long for the repair. My vehicle looks Awesome. I truly would use your shop again if ever needed.
A+ job. They were able to meet with me quickly, texted me updates throughout the process, and provided rides to and from the Centre.
Great customer service. Everyone is super friendly. Work completion time was relatively fast and they notified me everyday via text and voicemail letting me know the status. The end result was amazing. Quality work and they detailed my car inside and out before I picked it up.
We’ve had to use Francis a couple times and they never disappoint. They always do GREAT work. And the girls at the front desk are always in a great mood. Even when the lobby is full.
Very friendly answered all my questions. The work on my car was perfect look like a new car thank you Francis Collision
They are as fast as they can be. I see that they have a lot of business and they accommodate as fast as they can. Their work is backed by a 100% guarantee as long as you own the vehicle. Now that's got to mean something.
They were AWESOME!!! They let you know what's going on with your vehicle status!!! Super easy to deal with the staff is great! If you need repairs for an accident this is the place to go. 5 star service and they really do understand what "customer service" means!
After driving my newer car for only 2 months it was hit in a parking lot....grr! Needed a new front bumper..picked Francis Collision Centre #1) their location; #2) the office staff was great in answering all my questions; #3) how well they communicated with me by texts and phone calls about the status of the work #4) the rental car experience, pick up and drop off at their facility and #5) When I needed to take it back for a very, very minor issue they took care of it promptly and treated me respectfully even tho it was like I said very minor! Highly recommend Francis Collision Centre!
I have used Francis Collision for my cars on three occasions and each time, their work and service has exceeded my expectations. The most recent was on my 2020 Hyundai Palisade liftgate. This was not an insurance claim so Juanita, Bernadette, and Audra in the office were very detailed and thorough, explaining all of the paperwork from drop-off to pick-up so that everything was clear, avoiding any misunderstanding. My project manager Kevin was just as professional, thorough, and concientous in his inspection of the damages on my vehicle. His estimate of time needed to complete the repairs was 10 work days but that it could take longer depending on what they found once they removed the liftgate. He only went over that time frame by one day but only because one area of repair on the trim didn't measure up to his standard so he wanted to take the time to make sure I would be happy with all of the work done. I received regular updates on the status of my vehicle's repairs right down to when it was ready to pick up. When the time came to pick up my vehicle, there were no surprises with the cost of repairs either. I wasn't unable to drive in on my own or get a ride due to family circumstances so Juanita arranged for their employee Sean to pick me up. Sean was prompt, respectful, and very pleasant to talk to. I give Francis Collision and it's entire team 5 stars. While I hope I never need their services again, I know I can rely on them to do the best work possible!
This was my second time bringing my vehicle for body work to Francis Collision and once again I was not disappointed, beautiful work and they communicated the entire process and were fast!
I recently got my car repair there. I'm very satisfy with the work done. Staffs are very friendly and nice! I will definitely be a returning customer.
My vehicle was worked on delivered in time. I was updated of the progress every step of the way.
They did a great job. I appreciate them going above and beyond to make sure my car was taken care of.