Recomendaciones de clientes
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
I had a great experience working with Francis Collision Center in Fresno. I was in a minor fender bender, and these guys did an excellent job getting my car back in perfect condition. The communication along the way was wonderful, and it was finished when they said… In fact, a day early. I am completely satisfied with the Francis collision center staff. The two ladies at the front desk are incredibly nice also! I highly recommend this place for all of your auto body repair needs!
Excellent service! They kept up up to speed on everything that was happening with my car and it looks amazing!
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
This is my second time with Francis auto collision they are absolutely amazing my car has been like brand new everytime I’ve taken it for repairs in and got it back! Juanita works in the office is super helpful always doing what she can to put you back in your vehicle on time and make sure everything you need is met with sincere customer service and upfront explanation. Kevin iskandar was my estimator and he was amazing he made sure to follow up with me after I put my car in for repairs and let me know exactly what was going on in the shop. Even when I brought in my car he let me know exactly what was going to be fixed! He promised me a date for pick up and delivered ! He also made sure my car was nice and clean and that I was satisfied with the work when I picked it up! I will always choose Francis!
Francis Collision Centre has been our go-to mechanic shop since we moved to Fresno a few years ago - and they never disappoint! Their partnerships with Geico Car Insurance and Enterprise Rentals make what would otherwise be a stressful time into a convenient way to get your vehicle fixed. Their staff is always very friendly and accommodating; willing to go above and beyond to help in any way they can in a timely manner. Plus, every visit you get a free classic car t-shirt of your choice! After an accident earlier this year and a pothole recently, I have gone to Francis twice this year and will continue to return to utilize their services in the future. 🚙
I had nothing but good customer service. They did not keep me waiting long when I arrived at their shop, they took me in pretty quickly. Very nice and professional. They kept me updated on my vehicle while it was being fixed which was greatly appreciated!
Had my car fixed here within a week they got it done. They took care of contacting the insurance renting a car for me they helped out a lot. Would really recommend.
I took my vehicle to Francis Collision Centre and the Estimator, Kevin Iskandar, was very helpful! From the start and to the end of the process, he was professional. The work done on my vehicle was excellent. Could not have been any better.
Totally recommend it, my car had some pretty bad side damage and Francis Collision Centre was able to take care of it. Great service and very friendly staff!
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
I’ve been here several times. Of course not my fault at all. Every time I come in, the staff is friendly, warm, courteous and inviting. It was my pleasure-doing business with you guys. My car looks Great! Thank you. See you soon 😉
I recommend Francis Collision Centre for any auto bodywork. They work with your insurance, so there is no hassle. Kevin, who did the estimate on my car, did a really good job. He explained the details and assured me that they can take of it. As for the bodywork that was done, they did a really good job - it looked brand-new again. The front staff, Juanita and Audra, are also helpful and always kept me updated about my vehicle status.
They are the most efficient and organized Repair shop I have ever used. Very friendly and keep you informed about your car repair. The one thing we observed is how clean the bays were kept. I recommend them to any and all!
After driving my newer car for only 2 months it was hit in a parking lot....grr! Needed a new front bumper..picked Francis Collision Centre #1) their location; #2) the office staff was great in answering all my questions; #3) how well they communicated with me by texts and phone calls about the status of the work #4) the rental car experience, pick up and drop off at their facility and #5) When I needed to take it back for a very, very minor issue they took care of it promptly and treated me respectfully even tho it was like I said very minor! Highly recommend Francis Collision Centre!
great service, friendly staff, easy to work with. set up my rental pickup and dropoff. their work is great.
Super friendly and helpful staff. My car looks brand new! Like nothing ever happened. Susan was awesome, kept me updated with everything they did to my car.
I have known the Francis family for many years. Their reputation for thorough, quality work is known throughout the community. Their team of auto mechanics and repairmen are true experts. They have the experience that people crave when it comes to their vehicles. I would trust them completely to work on my vehicle and the vehicles of my husband and children.
Francis collision is the best at what they do. In 2005 my brand new Monte Carlo was hit in the side panel very bad. So my insurance recommend Francis Collision to fix my car. After they had my car for a week, the damages on my car looked like it never had a scratch on it at all!
They were so professional during the entire process. My vehicle literally looks better than it did before the accident. They went out of their way to fix my car handles that had broken before the accident, matched the paint perfectly and even welded my back bumper that had prior damage so that it looked brand new. I would definitely reccomed and would come back in future if needed
We had the best experience here! They got us in and out very quickly! Everyone was super friendly and were working hard to provide great customer service! I would highly recommend using this place when need arises!!!
Took my Ford Escape here for repairs. The process took longer than first date mentioned, but they were very precise on getting the correct parts and double checking many details. I take my car here for any repairs I need
Easy to work with, professional, great job, car was ready earlier than expected. Definitely recommend.
Best work in the shortest amount of time.. they went up and beyond what was required to make my vehicle look amazing after somebody hit the back passenger side door completely destroying it! Mike and the ladies up front are awesome to work with and easy to communicate with! 100% recommend them!
I really appreciate how kind everyone was in office. The gentleman that helped most with my truck is beyond amazing. KEVIN made sure I understood the process every step of the way, and made regular calls just to keep me updated(as well as the ladies in office). I never had to wonder what was going on because he was on it. Shout out to Kevin, you are amazing.
Having to have my dad have an unfortunate accicendent. I took his car here and was treated extremely well, all my questions and concerns were addressed. I felt very informed daily with the text messages I received. My repairs were delayed only because the incorrect part was delivered which was immediately rectified and was only delayed by 1 day. I would bring my car back to be repaired here, as I have had no unexpected issues. They were also in constant contact with my Insurance agent and completed all necessary paperwork. There were no hidden costs as the quoted price at the end of the repairs ended being less then originally stated.
I’ve been in a few accidents from major to minor damage and I’ve always trusted my repairs to Francis Collision. They are fast, friendly, and do an amazing job. They will always be my first stop shop!
Kevin Iskandar is excellent estimator he goes far and beyond for the customrt satisfaction hope to worl with him next tome and i highly recommend him under francis collision hes the best
I cannot stop saying how much I absolutely love Francis Collision Center and their team! Wonderful mechanics, cool as heck, ladies at front desk are super nice, helpful and personable. If I ever need repairs, I know I can trust/rely on them, and always will. They will treat your vehicle, like it was their own and if there is any issue after you receive your car back, they fix it quick. I called and was asked if I could bring it in at that exact moment, it was only a very minor, unimportant issue but they treated it with urgency and I simply love it. Thank you Francis!! And thank you for my shirt! That was awesome as well 🥰 the extent of damage done to my vehicle, I thought it would never see the road again, cosmetic was nothing, it was all under the car that was jacked.
Every person I dealt with was friendly, helpful, and focused on meeting my needs. Very thorough work, and finished two weeks early. Only good to say about them.
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
We had a great experience at Francis Collision. The front staff was very helpful and good at keeping us updated on the status of our vehicle and estimated completion date. They also sent us updates over text which I liked. They were quick and responsive any time I called as well. The repairs were excellent too. We had Kevin helping us. When we went to pick up our car there were some additional areas needing fixing and they took the car back to fix. We worked with them through our insurance and they handled all of that which was very nice.
I must say they are #1 in customer service! awesome staff and my baby came back perfect...all brand new again! thank you Francis Collision Centre! I will wear my beanie proudly! (which they gave me for being a customer)AMAZING!
I took my car there for repair, I was hit in the back. It took about a month but I figured since they had to order parts and such. My car looks as good as it did before! I like that they keep you updated weekly. I would definitely go there again.
I have an Audi Q5 that was rear ended. I worked with Justin Phister, who was very knowledgeable on my make and model and the facility kept me updated routinely while my car was being worked on. I was given a 2 week estimate for the work my car needed and my car was ready in the timeframe that was initially communicated to me. The office staff was very professional and kind. I cannot say enough good things about every single person I worked with at Francis Collision Centre. To top things off my car was detailed prior to me picking up my car. Great Service 10/10!!
My vehicle was worked on delivered in time. I was updated of the progress every step of the way.
Great costumer service..clean and professional.I always hear good things about this place.They will help you in any way they can.
we just picked up our baby, she had a some work done that took awhile but we understand the back order of items and it was worth the wait. they did an awesome job and they back their work up by 💯% . NICE.
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
Gave consistent updates on my vehicle repair process to keep me in the loop. Received my vehicle back in perfect condition, like nothing ever was damaged. Even washed n vacuumed! Though I hope not to need another vehicle repair, but if I do, this is the place to go.
The customer service is great. We were all at the hands of kia back ordered parts. Danielle kept me updated often. And they detailed in their responses. The text message feature made it so easy to stay in contact and know what i was getting. Aaron walked me through all the work they did... my car was washed and ready for me when i picked it up...
My recent experience with Francis collision center Was Excellent I love the one stop shop everybody in there Was so nice and helpful The ladies at the front desk Joe from Geico....The people in the shop ...Vince from Enterprise .... Just a wonderful experience....
I take my vehicles to Francis Collision Centre. They were always updating me the statuses on my vehicles. Great customer service and were very friendly. The mechanics working on my vehicles were very knowledgeable and very friendly. They also finished repairing my vehicles before the due date that they gave me. I recommend Francis Collision Centre to anyone local and does not have time to fix their cars themselves. 👍
Extremely awesome service. Will definitely recommend to friends and family and will come back for any body work for my car. The ladies at the desk were extremely professional (even when I was rude. Sorry about that!) and Kevin Iskandar was great.
Very friendly answered all my questions. The work on my car was perfect look like a new car thank you Francis Collision
They fixed my truck the right way and even went above by touching up an area that wasn't on the estimate. The staff was also very easy to deal with, always had a smile and warm greeting. I would recommend them to anyone who wants their car fixed the right and timely way.
Unfortunately this is the second car I've had to repair....fortunately, I chose Francis both times! They did a beautiful job on both my cars. God forbid I should ever have to have another car reassembled, but if I do, I will definitely be coming back to Francis Collision.
Francis collision was amazing. They had a really hard time with my insurance, but they didn't stop fighting for me. I an soo grateful for Juanita and the team special thanks to Kevin he was awesome
Great staff, very fast and good business. I recommended to everyone. Stephanie helped me 🙂
Besides the awesome customer service with the office staff, rental and adjuster I am very satisfied with the repair done on my car Shadow 😁..Thank you guy's!
My car was taken good care of and was done only one day after day thought might. The office personnel were very knowledgeable and respectful. I would recommend Francis collision center to anyone who needed work done on their car. Thank you By the way, they found out where all the pictures came from on the wall that was interesting
Absolutely happy with the results of my car. It looks brand new, like it’s never been touched. The staff was so friendly and answered any questions I had. They always kept me updated on the progress of my car. I took my car in Tuesday and got it back Friday. I’d recommend FCC to anyone.
I got into a car accident and right away knew where I’d take my car. To Francis Collision! They did such a wonderful job the first time I knew I’d always go back to them!! Totally recommend!
Took my car in last week for repairs, when I picked it up on Friday I noticed some scratches on the roof that were not there when I took it in, so showed it to Jesse and he said no problem, bring it in next week and I'll take care of it. Took it in on Tues. and 4 hrs later they had it done, perfectly. I have been using Francis for over 20 years and have always been perfectly satisfied with their work and any follow up, if their was any questions. I would not hesitate to recommend them to any of my friends, knowing that they will step up to satisfy the customer. My thanks especially to Matt, Jesse and the girls at the front desk.--Job well done!!!
My catalytic converter was stolen on December 16, they towed the same day! Took a little longer because of the holidays but they were very professional. Would definitely recommend
I had an awesome experience at Francis Collison. I dropped my car off on friday, and they had my car repaired 4 days later. They provided the rental pick up and drop off at their shop so i had nothing extra to do which made my experience a great one!
Very professional service. Always called with updates and was able to check status online!
Everyone was super helpful and kind. I never felt uncomfortable or like I didn’t know what was going on with my vehicle. They even had it ready for pickup 13 days earlier than expected!
Highly recommend Francis collision, they take pride in their work and keeps you posted every step of the way
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
Took my 2015 kia optima in to be fixed, they were friendly and fast. Everyone from the front desk to the body collision people were so nice. I will be back and recommend them to everyone . Oh and I also got a parting gift.🥰👍🏾
Great place for repairs excellent customer service and really fast service the ladies in front are awesome and so sweet
I just got my car back and considering all the damage it had I was very pleased with how it was restored back to brand new the way when I first bought it. The girl's at the front desk are very friendly and make you feel comfortable. This is a great place to have your car repaired.
Awesome place to get vehicle fixed. They also wash your vehicle when they’re done fixing it… Excellent customer service. The young ladies in the front are awesome!!
The service and staff are wonderful at Francis collision centre. We were taken care of right away with a smile. Absolutely fast friendly service!!!
5 stars for francis collision centre they had my car in and out and Susan was wonderful to work with I really appreciated all of her great update everyday
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot). Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good. Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
We always go to Francis Collision center, they have a great customer service and a really good job. My car look like nothing happened.
The staff was extremely friendly and professional. They updated me with the status of my vehicle every day. My car looked amazing. I would highly recommend to family and friends.
In the stressful experience of a car accident, it’s nice to be able to rely on a business like Francis to provide excellent service and keep you updated throughout the repair process. Everyone is extremely friendly and they do great work. I take my car there every time I’m in an accident. Would definitely recommend!
The Staff was very wonderful & helpful. They worked with me tremendously. Did not take long for the repair. My vehicle looks Awesome. I truly would use your shop again if ever needed.
There very good on updates. Work came out good. I have a before and after pic of the damages and repairs.
Buen lugar para arreglar tu auto el tiempo ha sido excelente no tuve que esperar mucho para la entrega de mi auto