Recomendaciones de clientes
Great front desk and reception staff. I was able to process my claim in no time! This is big because the last thing you wanna have to deal with is complicated insurance claim process on top of your on going issues with the vehicle itself!👌
I appreciated the prompt help and professionalism they gave me, my car was fixed with a smooth transition. �
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot). Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good. Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
They were quick and fast! My truck looks brand new! You drop off And pick up a rental all in one place. They took all the pain out of not having my truck for a couple of weeks. Thank you mike! I was very happy with my experience at Francis collision. I’m giving you 10 ⭐️’s thanks again!! Best wishes from Ahmad Hernandez.
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
Great costumer service..clean and professional.I always hear good things about this place.They will help you in any way they can.
Friendly Staff, Fast Service They Got My Car Done Before The Estimated Date Highly Recommend
Francis collision was amazing. They had a really hard time with my insurance, but they didn't stop fighting for me. I an soo grateful for Juanita and the team special thanks to Kevin he was awesome
A+ job. They were able to meet with me quickly, texted me updates throughout the process, and provided rides to and from the Centre.
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
Strait forward system drop car off have rent a car waiting at shop. plenty of communication informing me of status of repair. Final body work looks like brand new!
They did an awesome job on my car. Extremely friendly people and wonderful service! I will definitely refer them to my friends and family.
This was the best experience I ever had. Friendly customer service everything was taken care of in one office. I would recommend anyone here!
Thank you so much for doing the work you said you would do, when you said you would do it and then going over and above by washing the car. A special thank you to Jesse Settle for helping me. It’s so hard when a brand new car gets injured!
First timer, had a great experience & awesome service. Did a great job as well & washed my car ☺️. Will definitely recommend!
Such a easy process! I thought it was going to take months to fix my bumper they got my car out within a week! I appreciate the two lady’s up front, so nice and informative!
EXCEPTIONAL service and RESPECTFUL staff. Kudos to Juanita and rest of the staff for being so remarkable. Keep up with the good work and thank you for rejuvenating my car 🚘
They are the most professional shop, and we look forward to working with them in the future. We had excellent service and speaking with Stephanie & Matt was just a delight. They helped us with all our needs and answered all questions and kept us informed on all repairs. Jorgensen Co...
They made my car looking brand new again! I was worried about how it would turn out but you can’t even tell my car was damaged! They also finished my car earlier than expected too!
Francis Collision kept me updated on the status of my truck repair. The work was on time and was done right. Very happy with the service and work performed.
Francis collision is the best at what they do. In 2005 my brand new Monte Carlo was hit in the side panel very bad. So my insurance recommend Francis Collision to fix my car. After they had my car for a week, the damages on my car looked like it never had a scratch on it at all!
We have used Francis Collision more times than I would like to remember. They always have given us excellent service. I refer anyone that needs repair to them and would not take our cars to anyone else for repair, they are the best and do wonderful work, thank
It's a collision repair shop. What do you expect? Lol! Ladies at the front desk were very knowledgeable and welcoming. Nothing but smiles. The mechanics were also extremely thorough in explaining the estimate. Though not necessary, I thought the phone calls providing constant updates were very beneficial.
I had a great experience working with Francis Collision Centre. They did a great job on my truck! I highly recommended this shop to any one looking to get their car fixed.
My husband Frank has used them 2x's now and has been extremely satisfied. Our insurance wanted us to use another company but my husband is very picky about who touches his car, because he was highly satisfied the first time he told the insurance he was only going to use Francis Collision. Thank you guys for quality work!
My catalytic converter was stolen on December 16, they towed the same day! Took a little longer because of the holidays but they were very professional. Would definitely recommend
Great customer service. Everyone is super friendly. Work completion time was relatively fast and they notified me everyday via text and voicemail letting me know the status. The end result was amazing. Quality work and they detailed my car inside and out before I picked it up.
Went to Francis Collision after my front grill fell off due to a small piece of my front bumper breaking on a road trip. They were quick to respond and incredibly helpful. Amazing customer service. They got me in and gave me an estimate within the week and got me on the schedule in the next few weeks. Front bumper and grill look seamless thanks to their great work!
the car was thoroughly gone over for any repairs that might be needed, Good job. Good work
First of all I Have Geico Insurance So it was Extremely easy to use. Made an appointment with Geico for the estimate. When I got there is was quick & complete since Francis Collision has a section for Geico & Enterprise car rental. So its a 1 Stop Shop. 2nd Everyone was so friendly Especially the girls in front. 3rd It was done quickly, professionally & carries a lifetime warranty as long as I own my car.
I really appreciate how kind everyone was in office. The gentleman that helped most with my truck is beyond amazing. KEVIN made sure I understood the process every step of the way, and made regular calls just to keep me updated(as well as the ladies in office). I never had to wonder what was going on because he was on it. Shout out to Kevin, you are amazing.
My experience with Francis Collision Center was a very GOOD one. When I was rear ended on December 3rd, my car was fixed by this repair center and my car looks better than it did before the accident. From dropping my car off, to obtaining a rental car, to consistent texts updating me on the status of my car repair, I can say that this experience was a VERY NON STRESSFUL one. I got my car back on December 26th. Thank you so much Francis Collision Centre.
I have had some unfortunate luck & had to bring my vehicle in 3 times over the last 2 years due to accidents that were not my fault🥹Each and every person at Francis has been extraordinarily helpful, friendly, informative and I have had super prompt service. NO issues whatsoever! I highly recommend them!
I had a great experience working with Francis Collision Center in Fresno. I was in a minor fender bender, and these guys did an excellent job getting my car back in perfect condition. The communication along the way was wonderful, and it was finished when they said… In fact, a day early. I am completely satisfied with the Francis collision center staff. The two ladies at the front desk are incredibly nice also! I highly recommend this place for all of your auto body repair needs!
We had the best experience here! They got us in and out very quickly! Everyone was super friendly and were working hard to provide great customer service! I would highly recommend using this place when need arises!!!
Absolutely happy with the results of my car. It looks brand new, like it’s never been touched. The staff was so friendly and answered any questions I had. They always kept me updated on the progress of my car. I took my car in Tuesday and got it back Friday. I’d recommend FCC to anyone.
Kevin at Francis Collision Center did a fantastic job on my car repairs. Communication was clear and concise. I will choose his services again in the future.
I must say they are #1 in customer service! awesome staff and my baby came back perfect...all brand new again! thank you Francis Collision Centre! I will wear my beanie proudly! (which they gave me for being a customer)AMAZING!
I got into a car accident and right away knew where I’d take my car. To Francis Collision! They did such a wonderful job the first time I knew I’d always go back to them!! Totally recommend!
Fantastic customer service and overall work. They reached out to me several times to let me know how the repair on my vehicle was going. I highly recommend going here.
I just got my car back and considering all the damage it had I was very pleased with how it was restored back to brand new the way when I first bought it. The girl's at the front desk are very friendly and make you feel comfortable. This is a great place to have your car repaired.
amazing helpful staff! and they did amazing work on my car it looks brand new! I absolutely love it!
Staff was always friendly and helpful. Got my car fixed in no time. Great service overall!
They were so professional during the entire process. My vehicle literally looks better than it did before the accident. They went out of their way to fix my car handles that had broken before the accident, matched the paint perfectly and even welded my back bumper that had prior damage so that it looked brand new. I would definitely reccomed and would come back in future if needed
Juanita was so helpful and communicative and has great customer service! Thankyou for the service 🙂
Let me say that I am very pleased with this place. I've had two incidents where my insurance referred me to Francis Collision Centre and both times were great experiences. Staff , especially JAMES SANBORN my Adjuster, along with Ronnie (inspected my car at drop off), and Rosie (front desk) , are all very helpful and knowledgeable! They assist with getting Enterprise car rental if you should need so that's a plus!! The service to my car was perfect! I personally recommend people go to them when you need a job done. Great place.
Having to have my dad have an unfortunate accicendent. I took his car here and was treated extremely well, all my questions and concerns were addressed. I felt very informed daily with the text messages I received. My repairs were delayed only because the incorrect part was delivered which was immediately rectified and was only delayed by 1 day. I would bring my car back to be repaired here, as I have had no unexpected issues. They were also in constant contact with my Insurance agent and completed all necessary paperwork. There were no hidden costs as the quoted price at the end of the repairs ended being less then originally stated.
Great customer service and work! Easy to work with team and the best quality they have is their ability to communicate with customer clearly and in a timely manner. Very satisfied with their body work on my new highlander. They definitely seem to put the customer first!
I am very satisfied with my experience at Francis Auto Collision. The ladies at the front desk have exceptional customer service. I appreciate the constant updates in regard to the status of my vehicle. Juanita was very kind and professional throughout the whole process. Kevin was super friendly and made me feel very comfortable in knowing that my vehicle was repaired correctly, and back in top tier shape like it was before my accident occurred. I highly recommend Francis Auto Collision 10/10
They did a great job repairing my vehicle, as well as did it in a timely manner. They were amazing with keeping me updated on my vehicles status and I got it back within 2 weeks!
I've taken my Subaru in on two different occasions now and am satisfied with all repairs and especially the paint work. The turn-around time to get my car back was two weeks on both occasions. The wait is long but it's well worth the wait for high quality shop repairs. The ladies up front are kind and professional and the guy I was working with (Kevin) was also transparent, kind and professional. This is the place to go if you want your vehicle repaired the right way.
The staff was extremely friendly and professional. They updated me with the status of my vehicle every day. My car looked amazing. I would highly recommend to family and friends.
The work they do is very professional as is the service but the best part is that they stand behind their work with lifetime warranty.
Francis staff are very friendly and great hospital people they got me a rental until my car was done and they gave me great service thanks again before and after pics
This was our first time using Francis Collision Centre and to tell you the truth, we were a little concerned about the whole process (having never had to go through this before). The Customer Service team at the front desk made us feel right at home and between the service technicians and the insurance people, we felt confident that we were leaving our car in the right hands. Within a week we got our car back and WOW! it looks like nothing ever happened to it! Simply an amazing job and (knock on wood) if this ever happens again, we will be going back to Francis Collision!
Excellent service! They kept up up to speed on everything that was happening with my car and it looks amazing!
Francis Collision Centre has been our go-to mechanic shop since we moved to Fresno a few years ago - and they never disappoint! Their partnerships with Geico Car Insurance and Enterprise Rentals make what would otherwise be a stressful time into a convenient way to get your vehicle fixed. Their staff is always very friendly and accommodating; willing to go above and beyond to help in any way they can in a timely manner. Plus, every visit you get a free classic car t-shirt of your choice! After an accident earlier this year and a pothole recently, I have gone to Francis twice this year and will continue to return to utilize their services in the future. 🚙
Unfortunately Ive had to take my vehicles to have them repaired due to accidents. Francis is top notch when it comes to repairs being done and getting my vehicles back in a timely manner. Definitely recommend them
I cannot stop saying how much I absolutely love Francis Collision Center and their team! Wonderful mechanics, cool as heck, ladies at front desk are super nice, helpful and personable. If I ever need repairs, I know I can trust/rely on them, and always will. They will treat your vehicle, like it was their own and if there is any issue after you receive your car back, they fix it quick. I called and was asked if I could bring it in at that exact moment, it was only a very minor, unimportant issue but they treated it with urgency and I simply love it. Thank you Francis!! And thank you for my shirt! That was awesome as well 🥰 the extent of damage done to my vehicle, I thought it would never see the road again, cosmetic was nothing, it was all under the car that was jacked.
Great experience. Felt right at home with all the employees. Jesse was very easy to work with and i highly recommend anyone to go here,
They did a great job on getting my A6 Audi repaired thank you for taking the time to do it right
Everyone was super helpful and kind. I never felt uncomfortable or like I didn’t know what was going on with my vehicle. They even had it ready for pickup 13 days earlier than expected!
Francis Collison Centre was very fast fixing our 94 Corvette.. Excellant customer service !! Would recommend!!
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
Thank you soo much for all your help..you guys made my car look new again..everyone was super nice and they always kept me informed of their progress
Francis Collision Centre is the most excellent service, when it comes to customers, and the quality of their work is beautiful. James Sanborn was my estimator, he was very friendly, welcoming. James communicate clearly, explained the process keep it simple and easy. Rental car transition easy & simple. Thank you and if Anyone needs a recommendation I will be sending them to Francis Collision Centre. And thank you James Sanborn for all your help. Tania Cheek
Totally recommend it, my car had some pretty bad side damage and Francis Collision Centre was able to take care of it. Great service and very friendly staff!
I’ve been in a few accidents from major to minor damage and I’ve always trusted my repairs to Francis Collision. They are fast, friendly, and do an amazing job. They will always be my first stop shop!
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
Took my car in last week for repairs, when I picked it up on Friday I noticed some scratches on the roof that were not there when I took it in, so showed it to Jesse and he said no problem, bring it in next week and I'll take care of it. Took it in on Tues. and 4 hrs later they had it done, perfectly. I have been using Francis for over 20 years and have always been perfectly satisfied with their work and any follow up, if their was any questions. I would not hesitate to recommend them to any of my friends, knowing that they will step up to satisfy the customer. My thanks especially to Matt, Jesse and the girls at the front desk.--Job well done!!!
I took my truck here to be repaired about six months ago. They are very professional and the work his high quality. I wouldn't trust any one else to do my repairs.
My vehicle was worked on delivered in time. I was updated of the progress every step of the way.
Francis Collision Center repaired my truck, the workmanship was excellent. The staff was professional and courteous, I will recommend to anyone looking for auto body repair.
Everyone here is very kind. My insurance has brought me here twice and it was a great experience each time. They kept me updated on the progress of my car throughout the process and when I got my car back it was in great condition. so happy with their service!!!
I take my vehicles to Francis Collision Centre. They were always updating me the statuses on my vehicles. Great customer service and were very friendly. The mechanics working on my vehicles were very knowledgeable and very friendly. They also finished repairing my vehicles before the due date that they gave me. I recommend Francis Collision Centre to anyone local and does not have time to fix their cars themselves. 👍
Getting an estimate was easy. The repairs look amazing. My car looks like it was never damaged. Beautiful work!
Awesome place to get vehicle fixed. They also wash your vehicle when they’re done fixing it… Excellent customer service. The young ladies in the front are awesome!!
Great Service, Friendly Staff and very Professional. They made my baby(truck) new again!! They were fast and kept us updated along the way. I highly recommend them!